| Malfunction | Possible Causes | Fault Elimination |
| Can't be charged (charging indicator is off) | This battery has been fully charged | stop charging |
| electrical Source is not connected | connect the electrical Source | |
| Electrical Source exception | Change the Electrical Source to another | |
| Laptop mainboard exception | Sent to the correlative supplier | |
| Exception in the inner of the battery pack | Sent to the correlative supplier | |
| The battery can't be 100% charged or even less than 90% | Discrepancy of the inner data of the battery pack | Pls try to run the battery self-emendation program or pls re-charge the battery after it being fully discharged |
| Short running time of the battery | Discrepancy of the inner data of the battery pack | Pls try to run the battery self-emendation program or pls re-charge the battery after it being fully discharged |
| The working life of this battery is going to be ended soon | change the battery to a new one | |
| Shut down the laptop occasionally and unexpectedly | the cells of the battery pack matched not good | Sent to the correlative supplier |
| problem of the set up of the power Management of the laptop operation system | Reset the PC power management data according to the user manual of laptop and its operation system | |
| battery pack PCM board problem | Sent to the correlative supplier | |
| the battery temperature goes higher during the charge | ||
| abnormally high temperature | stop charging and sent to the correlative supplier | |
| used the improper adapter | change to the right adapter | |
| the indicator shows the battery is fully charged, but still can' t start the laptop | Discrepancy of the inner data of the battery pack | Pls try to run the battery self-emendation program or pls return it to the correlative supplier |
| PCM Boards problem | Sent to the correlative supplier | |
| Laptop mainboard exception | Sent to the correlative supplier | |
| need abnormal longer time to fully charge the battery | charged the battery when the pc is running with too many applications | suggest try to charge the battery when it shut down |
| used the improper adapter | change to the right standard adapter | |
| electrical Source' s fault | change to a new one | |
| charge to 100% shortly | Discrepancy of the inner data of the battery pack | Pls try to run the battery self-emendation program or pls re-charge the battery after it being fully discharged |
| The working life of this battery is going to be ended soon | change the battery to a new one |